All orders come preloaded with your business information.
Our dedicated team links every order to its respective business, so when your Review Mate tools arrive, they are ready to go straight out of the packaging.
Why? At Review Mate, we hold ourselves to a very high standard and want to ensure the quality of our product when it's on display at your location.
To ensure this high standard, our team has a strict set of steps they take so every plaque, stand, or card is functioning with your business loaded onto it before it leaves the warehouse in Auckland. 😊
How do we link your business to the order?
Once you have decided which tools you would like to order and added them to your cart, you will see a text box just above the "Checkout" button. Please provide us with one of the following:
- Your business name exactly as it is listed on Google Maps.
- Your website URL (e.g., www.joesplumbing.co.nz).
- If you are unsure, just leave your contact information so we can get in touch.
If our team can't find your business with the information provided, we will contact you directly to confirm the details.
How the process looks for your customers
1
Scan or Tap
Guide your customer to either scan or tap your plaque, stand or card.
2
Write a Review
Watch your customer leave a fresh 5 star review for your service.
3
New Google Review
Google Reviews are crucial for local success. Collect 5 Star Reviews!
Ready to Automate Your Reviews? Choose Your Setup:
Hear what these businesses have to say 🚀
Frequently asked questions
How do I track my order?
You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account on our website and viewing your order history.
Will my product come set up with my business details?
Yes! Every product comes pre-set up with your business details so it’s ready to use as soon as it arrives.
All you need to do is leave your business information in the box provided in the cart, and we’ll handle the rest.
No extra steps, no hassle. Unbox and start collecting reviews & followers right away.
Do you ship nationwide?
Yes, we ship across the whole of New Zealand.
How do I contact customer service?
You can reach our customer service team by email at info@reviewmate.co.nz.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed.
How long does shipping take?
Standard shipping typically takes 1-3 business days.
Is there any on-going fees?
No, it's a one-time purchase for ReviewMates products! You can use it as often as you want, with no recurring fees or charges.
Can I change or cancel my order?
You can change or cancel your order within 1 hour of placing it. Please contact our customer service team immediately for assistance.
Can I change the business attached to my Card or Plaque?
Yes, reach out to us via email and we will be happy to help you switch the link.
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition with tags attached. Please visit our Returns page for more information.