Refund policy

Last updated: 06/07/2026

This Refund & Returns Policy applies to physical products purchased on www.reviewmate.co.nz and sold by Advantage Digital NZ Limited t/a Review Mate NZ, including NFC/QR cards, plaques, and stands.

1) Returns – 30-Day Money-Back Guarantee

You may request a refund within 30 days of delivery, for any reason — no questions asked.

Unlike many retailers, we don't require your product to be unused or in original packaging to qualify.

There is no minimum usage period — you're welcome to request a refund at any point within the 30 days.

Return shipping costs are the customer's responsibility, unless the return is due to a confirmed defect or shipping damage (see Section 3).

2) Returning the Product

Since our Products are pre-programmed specifically for your business, we ask that you send your Product back to us as part of the refund process. We'll provide return instructions once your request is confirmed.

Not eligible for this guarantee:

  • Bulk or wholesale orders (please contact us directly to discuss returns for these)
  • Products damaged by the customer after delivery (see Section 3 for shipping damage, which is different)

3) Damaged, Defective, or Not Working

A) Shipping damage on arrival
If your Product arrives damaged, you may be eligible for a free replacement. Contact us within 48 hours of delivery with:

  • your order number, and
  • clear photo evidence of the damage.

B) Product not functioning (NFC/QR issue)
If your Product isn't working as expected, contact us first — most issues can be resolved with guidance. If our team confirms the Product is genuinely faulty, we'll offer a free replacement. In this case, we'll also cover return shipping.

4) How to Request a Refund or Return

Email us at info@reviewmate.co.nz with:

  • your order number,
  • your reason for the request (optional — we won't ask, but let us know if you'd like to),
  • photos, if the request relates to damage or a fault.

We'll respond with return instructions.

5) Refund Processing

Once we receive your returned item:

  • refunds are issued to your original payment method,
  • processing typically takes 7-14 business days (bank timelines may vary).

Original shipping charges are non-refundable, unless the item arrived faulty or damaged.

6) Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.
  2. Contact your card issuer — posting can take time.
  3. Contact your bank.

If you still haven't received it, email us at info@reviewmate.co.nz.

7) Contact

For any questions about returns or refunds:
info@reviewmate.co.nz

This guarantee is in addition to your rights under the New Zealand Consumer Guarantees Act, which continue to apply.